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Technical Questions

 
Who to Call for Help?
Books you need to Program
Types of Norstar Systems
Programming the Phone System
Changing The Date And Time
Making the display darker/ lighter contrast adjustment
Changing the type of ring
Adjusting the ring Volume
Programming AutoDial buttons
Feature one-touch buttons
External one-touch buttons
Internal one-touch buttons
Using the Phone System Features
Answering a call using handsfree
Muting Handsfree
Changing a regular call to handsfree
Last number redial
Transferring a Call
Creating a conference call
Removing a party from the conference call
Removing yourself from conference call/joining remaining parties
Nortel Feature Codes
Voice Mail
To Add a Voice MailBox.
Setting up the Voice Mail Box
Recording your Greeting
Retrieving Your Messages
To Delete Mailboxes
To Reset Personal Mailbox Passwords
Flash Talk and Customer Call Routing (CCR)
Disabling the CCR TREE.
Changing the CCR tree after initially installed and setup
Recording Company Greeting
   

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Books you need to Program
for this information visit : Installations Company


 
Types of Norstar Systems
Norstar 6x16 (Copper) System
The Norstar 6x16 Phone System is a great choice for any small business or busy household. With the capacity for 6 outside lines and 16 phone stations, the 6x16 is a feature-rich system that will give your organization years of trouble-free use. While the 6x16 has many sophisticated features commonly found only on more expensive phone systems, the system is still extremely easy to use -- the system actually tells you how to do things via the LCD display on each Norstar phone terminal. Requires a 6x16 software cartridge for operation, and is compatible with the M7000 series of phones.
 
Norstar 8x24 (Copper) System
The Norstar Modular 8x24 phone system is an easy-to-use yet feature-rich digital phone system. Fully expandable, it will grow as your business grows. Trunk and Station Modules can be added in the future to add to the capacity of the system. 
This expandable system is designed to meet the high growth potential of small and medium sized businesses. The basic 8x24 KSU expands easily by simple self contained add-on trunk and station modules. Any combination of six modules can be added to the KSU to a combined maximum of 128 total ports. An expansion card is required to add modules to the 8x24 KSU. Expansion cards come in either 2 module expansion or 6 module expansion. This expansion card plugs directly into the KSU. The trunk and station modules then connect to the expansion card with a single plug in cable. Station Module 0x16 provides for the addition of 16 station ports. The Trunk module 12x0 provides for a maximum of 12 trunk ports. The trunk module by itself does not provide trunk access. Trunk cards 4x0 go into the trunk module (maximum 3 trunk cards) per trunk module.
 
Norstar 3x8 DR 5.1 System with Power Supply:
The Norstar Compact 3x8 DR5.1 phone system is a feature-rich system in a small package. Features 3 outside lines and the capacity for up to 8 phone extensions. Perhaps the best part about this system is the built-in Caller-ID system that displays the CLID information on the LCD of your Norstar voice terminal. Compatible with the M7000 series phones.

Norstar 3X8 simplifies communications and prevents “dropped” and “abandoned” calls. Transferring calls is easy. Simply announce the call and send it. If the other line is busy or unanswered, the call returns to you. Tones and Music on Hold assure callers to your company that they haven't been forgotten or disconnected. And with Held Line Reminder, you don't forget that important caller is holding. Discriminating Ringing makes it easy to distinguish between internal and external calls and respond appropriately. Paging enables you to quickly locate a co-worker by making an announcement through Norstar phones, auxiliary speakers or both. The Conference feature lets you quickly bring a third person into a conversation. And, if you're unsure how to use this feature, check your LCD Window for step-by-step instructions.

 
Compact ICS (CICS) System:
The Norstar Compact ICS (CICS) is a powerful business phone system that can accommodate the demanding needs of a busy office. The CICS is compatible with all Norstar digital phones, and comes packaged with an innumerable amount of standard features.

The Compact ICS can be configured from 4 trunks and 8 stations to 8 trunks and 24 stations. The control unit has two universal slots, one of which is populated when shipped with a 4 Line LS/DS Analog Trunk Cartridge. The remaining universal slot may be populated by either a second LS/DS Analog Trunk Cartridge; a 4 Line Caller Identification Trunk Cartridge; or, any of the ISDN BRI interface cartridges (2 port U, 4 port U or 4 port S/T). The control unit is equipped with 16 TCM digital station ports and one analog station port. There is an additional expansion slot which may be populated by either the Combination Services Cartridge (giving both expansion from 16 to 24 stations, and clock control when digital trunking is being utilized), or the Services Cartridge (giving only clock control when digital trunking is being utilized).

 
Norstar Modular ICS (MICS) System:
The Norstar Modular ICS (MICS) telephone system is a fully expandable and flexible system that will not only be a workhorse in your office, but also has the capacity to expand as your needs grow. It will grow in both size as functionality, so your initial investment is always protected.
Voice Mail, Call Center Applications, integrated mobility, Internet access, ISDN and Desktop CTI are just a few of the options that can be added to your system for greater service to your business. All additions to the system integrate seamlessly into the operation of the MICS.
However, just because this system has robust features, doesn't mean that simplicity is sacrificed; the Modular ICS retains Norstar's trademark easy-to-use design.
A Few Tips….
Unplugging the gray cord coming from the system & voicemail is the best form of reset. However, if the system acts up, there is a power outage, etc you can safely unplug the power cord. Unplug for 30 seconds, then plug in, and wait 4 to 5 minutes, sets all flash, then time and date will come back on the display. Voicemail takes approximately 10 to 15 minutes to reset.Please before you move any telephone set: that you understand that the memory and extension is in the system i.e. the jack, not the set, so you could lose programming if moved without the system being told to allow the set to move


 
Programming the Phone System

Entering Administration for the 308,616 and 824 control units.

Administration access code: Feature * * 2 3 6 4 6 which also is Feature * * A D M I N. If asked for a password enter the same 2 3 6 4 6. To get out of programming, just press the release button (RLs). Programming is easier using the M7310 set.

For the ICS and 0x32 control unit

Feature * * 8 4 6 3 which is T I M E. Password is 2 2 7 4 2 which is B A S I C OR A D M I N which is 2 3 6 4 6.

When in programming just press the (next) button until you see what you want to change. Then press (show),then (change) if you want to change it. If you pass it, just press (back)

Example: To change the Time & Date Press (next) until you see Time & Date. Then (show) Then (change) Then (change) again, change it if you need to, Then (next) again until you see what you need to change. For example; only the hour needs to be changed for day light savings time. Just press (next) until you come to the (Hour). Then Change it. Then press release (RLs) when your done.

System Programming is for (Configuration,Trunk/Line Data,Line Access,Call Handling)

Enter Feature * * 2 6 6 3 4 4 which is also Feature * * C O N F I G. PASSWORD is 2 6 6 3 4 4

(Programming Template for M7310)


 
Changing The Date and Time

1 Press FEATURE * * T I M E <**8463>
The display shows
Password  
  RETRY
2 Press B A S I C <22742> 
Hour: 01
NEXT CHANGE
In this example, you are changing the time to 1:30 p. m.
3 Press CHANGE
The display shows
Hour:_
CANCL
NOTE:  Press the dial pad button to enter the hour. Use two digits for all hours. The clock in the display will show either one or two digits.
NOTE:  The display will prompt you to enter A.M. or P. M. Press CHANGE and OK to select P.M.
AM  
OK CHANGE
4 After you have entered in the hour Press NEXT The display shows
Minutes: 00  
NEXT CHANGE
5 Press CHANGE The display shows
NOTE: If you are only changing the time and not the date, Press Rls to end your session.
In this example, you are changing the date to July 15, 2001
Minutes: __
CANCL
6 After you enter in the minutes Press NEXT. The display shows
Year : 99  
Next Change
7 Press CHANGE
The display shows
> Press the dial pad to enter the year.
Year:01
CANCL
8 Press NEXT
The display shows
Month: 01  
NEXT CHANGE
9 Press CHANGE

Press the dial pad to enter the month.
Use numbers for the months: 01 January; 12 is December.
 
10 Press NEXT
The display shows
Day: 01  
NEXT CHANGE
11 Press CHANGE
The display shows
Day: __
Cancl
Press the dial pad buttons to enter the day
Press Rls to end your Session.
 
   
   


 
Making the display darker/ lighter contrast adjustment
· Press FEATURE * 7
· Press a number on the dial pad to choose the contrast level you like best.

 
Changing the type of ring
· Press FEATURE * 6
· Press 1 2 3 4 or NEXT . You hear the selected ring for two seconds.
· Repeat until you hear the ring you prefer, Then press HOLD or OK.

 
Adjusting the ring Volume
· Press FEATURE * 8 0 . The telephone rings.
· Press the volume up or down to adjust volume.

 
Programming AutoDial buttons
Feature one-touch buttons · Press FEATURE * 3
· Press the memory button that you want to program.
· Press FEATURE plus the feature code (from page 7) on the dial pad.

 
Can I trade in my old telephone system?

Yes. Shopnortel.com purchases your out of service, discontinued and defective equipment from all major manufacturers (Nortel, Avaya, Mitel, Panasonic, NEC and many more). Simply email us at service@shopnortel.com a list of the equipment you have to offer, as well as the condition and we will give you a purchase price for your equipment as soon as possible.

 
External one-touch buttons
· Press FEATURE * 1
· Press the memory button that you want to program.
· Press intercom.
· F78 for a pause.
· Enter the appropriate telephone number on the dial pad.

   
Internal one-touch buttons
 

· Press FEATURE * 2
· Press the memory button that you want to program.
· Enter the intercom number of the extension.

   
Using the Phone System Features
   
   
Answering a call using handsfree
  · Press the button. The microphone is turned off.
· Press the button again to turn the microphone back on.

   
Muting Handsfree
  · Press the < Handsfree Mute> Button. The Telephone's internal microphone and speaker are automatically turned on.

   
Changing a regular call to handsfree
  · Press the button and hang up the receiver.
· To return to a regular call, lift the receiver.

   
Last number redial
  · You can redial the last external number you dialed by press FEATURE 5 .

   
Transferring a Call
  · Press FEATURE 7 0 or press the transfer button
· Dial the extension number you are transferring the call to.
· You may press the Rls button now or wait for the extension to be answered.
· If no one answers the extension, you can reconnect to the caller by pressing.
FEATURE # 7 0 .

   
Creating a conference call
  You can talk to two people at once.

· Make sure you have two calls, one active and one on hold.
· Press FEATURE 3.
· Press the appropriate button to retrieve the held call.

   
Removing a party from the conference call
  · Press the line button of the party you wish to remove from the call. The other call will be automatically put on hold.
· Press Rls the call is disconnected.
· Press the line button of the held call to speak to the remaining person.

   
Removing yourself from conference call/joining remaining parties
  · Press the transfer soft key under the display
· This will automatically join the two lines while allowing you to use the phone for other calls

   
Nortel Feature Codes
  BACKGROUND MUSIC FEATURE 86
BUTTON INQUIRY FEATURE *0
CALL DURATION FEATURE 77
CALL FORWARD FEATURE 4
CALL PARK FEATURE 74
CALL PICK-UP DIRECTED FEATURE 76
CALL PICK-UP GROUP FEATURE 75
CAMP-ON FEATURE 82
CUSTOM CALL ROUTING FEATURE *832
CLASS OF SERVICE PASSWORD FEATURE 68
CONFERENCE FEATURE 3
CONTRAST ADJUSTMENT FEATURE *7
DO NO DISTURB FEATURE 85
GROUP LISTENING FEATURE 802
HOLD HOLD
EXCLUSIVE HOLD FEATURE 79
LANGUAGE CHOICE—ENGLISH FEATURE *501
--FRENCH FEATURE *502
--SPANISH FEATURE *503
LAST NO. REDIAL FEATURE 5
LINE POOLS FEATURE 64
LINE REDIRECTION FEATURE 84
LINK FEATURE 71
MESSAGE from Phone to Phone FEATURE 1
MOVE LINE BUTTONS FEATURE *81
NAME AND NUMBER BLOCKING FEATURE 819
PAGE FEATURE 60
INTERNAL PAGE FEATURE 61
EXTERNAL PAGE FEATURE 62
INTERNAL AND EXTERNAL PAGE FEATURE 63
PRIORITY CALL FEATURE 69
PROGRAMMING MEMORY BUTTONS FEATURE *3
RING AGAIN FEATURE 2
RING TYPE FEATURE *6
RING FEATURE *80
SAVED NUMBER FEATURE 67
SERVICE SCHEDULES
SHOW SERVICE FEATURE 870
RINGING SERVICE FEATURE 871
RESTRICTION SERVICES FEATURE 872
ROUTING SERVICES FEATURE 873
SPEED DIAL—PROGRAM FEATURE *4
--USING SPEED DIAL FEATURE 0
TEST A TELEPHONE FEATURE 805
TIME—WHILE ON A CALL FEATURE 803
--CHANGE DISPLAY FEATURE 806
TIME & DATE FEATURE **TIME
TRANSFER FEATURE 70
USER PREFERENCE FEATURE **USER
VOICE CALL FEATURE 66
VOICE CALL DENY FEATURE 88
WAIT FOR DIAL TONE FEATURE 804

FEATURE, #, “FEATURE CODE” – CANCELS THE FEATURE

   
Voice Mail
   
   
To Add a Voice MailBox.
  Before adding a new Mailbox, ensure that you have the following
A Extension Number
B Mailbox owner's name


- Press FEATURE 9 8 3
The display shows
log:
QUIT RETRY OK

- Enter

- Press OK
The display shows:
Admin  
MBOX AA OTHR


13 Press MBOX
The display shows:
Mbox
ADD DEL CHNG


13 Press ADD
The display shows:
Mbox
RETRY QUIT


13 Enter the mailbox number The display shows
Ext.:
1.1.1.2 RETRY
QUIT


13 Enter the extension number The display shows
Service  class:


8 Enter class of service <1>
The display shows
Name:_
RETRY BKSP OK


13 Enter the mailbox owner's first name
IMPOTANT: Maximum of 16 characters. Use the dialpad to select the letters Press the # to advance to the next letter and # # to enter a Comma.

13 Press ok
The display shows
Directory?
Yes No


11 Press Yes or No
This is a Directory Override. Press Yes means the mailbox owner's name always plays in the company Directory.

The display shows
Msg. waiting?
YES     NO


12 Press Yes or No
This establishes whether a message notification appears on the Norstar display.
The display shows
Outdial:     none
Line     Pool


13 Press Pool
14 Enter Line pool number <1>
13 Press OK
The display shows
Accept:
RETRY     OK


15 Press OK
The display shows
Mailbox admin
ADD     DEL    CHNG


Repeat steps 5 through 15 to add another mailbox or press Rls to quit.


   
Setting up the Voice Mail Box
  To initialize the mailbox you just added

1 Press FEATURE 9 8 1
The display shows:
Password:
OTHER     RETRY     OK


2 Enter the default password <0000>
3 Press OK
The display shows
Must change pswd


4 Enter
NOTE: The password must be four to eight digits long and CAN NOT start with a zero.

5 Press OK
The display shows
Accept password?


6 Press YES
The display shows
Must record Name

The display Changes to:
Record Name


7 At the sound of the tone, record your name.

8 Press OK to end the recording
The display shows
Accept name?
RETRY     PLAY     OK

Note: Press PLAY to hear your recording, Press RETRY to redo your recording

13 To accept the recording, Press OK
To end session press Rls


   
Recording your Greeting
  1 Press FEATURE 9 8 1
The display shows
PSWD:
OTHER     RETRY     OK


2 Enter
3 Press OK
The display shows
0 new    0 saved
PLAY     PSWD     ADMIN


13 Press ADMIN
The display shows
Mailbox admin
GREET PSWD QUIT


13 Press GREET
The display shows
Greeting Options
RECORD CHOOSE


13 Press RECORD
The display shows
Greeting:
PRIME ALT PERS


13 Press PRIME
The display shows
Not recorded

The display changes to show:
Record New?
YES NO QUIT


13 Press YES
The display shows
Record greeting:

13 At the sound of the tone record your greeting.

13 Press OK to end the recording
The display shows
Accept greeting
RETRY PLAY OK


Press PLAY to listen or RETRY to redo.

13 Press OK to accept the greeting
press Rls to end session.


   
Retrieving Your Messages
  1 Press FEATURE 9 8 1
The display shows
Log:
QUIT RETRY OK


2 Enter you mailbox number and password

13 Press OK
The display shows
1 New 0 Saved
PLAY REC ADMIN


13 Press Play

13 The first message in the mailbox is played. After the message is played
The display shows
End of message
REPLAY ERASE NEXT


After a message has played you can

· Press 6 or # or Next to listen to the next message
· Press 9 or REPLAY to replay the message sender
· Press 8 or ERASE to erase the message
· Press 1 to replay message
· Press 4 to listen the precious message
· Press 5 to forward a copy of the message
· Press 7 to listen to message date/time stamp
· Press 7 7 to save the message

Press the Rls to end the session


   
To Delete Mailboxes
  Press FEATURE 9 8 3
The display shows
log:
QUIT RETRY OK

1.1.1.3 2 Enter

13 Press OK
The display shows:
Admin
MBOX AA OTHR


13 Press MBOX
The display shows:
Mbox
ADD DEL CHNG


13 Press DELETE
The display shows:
Mbox
RETRY QUIT


13 Enter the mailbox number
The display shows
DEL QUIT


Should then say mailbox deleted

   
To Reset Personal Mailbox Passwords
  Press FEATURE 9 8 3
The display shows
log:
QUIT RETRY OK

1.1.1.4 2 Enter Usually 1020000

13 Press OK
The display shows:
Admin
MBOX AA OTHR


13 Press MBOX
The display shows:
Mbox
ADD DEL CHNG


13 Press CHNG
The display shows:
Mbox
RETRY QUIT


13 Enter the mailbox number
The display shows
Password
Reset Next


7 Press softkey Reset
Message will say Password Reset To end session press Rls

**This is also the same procedure to change a name and other admin options Instead of pressing Reset at the Password prompt you press Next till you reach the item you need to change.


   
Flash Talk and Customer Call Routing (CCR)
  The CCR TREE MUST BE disabled before any programming changes can be done

   
Disabling the CCR TREE.
 
13 Press FEATURE 9 8 3
The display shows
Log:
QUIT RETRY OK


2 Enter the LOGIN: 1 0 2 0 0 0 0
NOTE: The login pass code is the same for all FEATURE 983 Function.

13 Press OK
The display shows
Admin:
MBOX AA OTHR


13 Press AA
The display shows
Auto Atdt Admin
GRTG TABLE LINES


13 Press TABLE

13 Enter “1”

13 Press OK twice

13 Press NEXT until the display shows:
CCR tree :<1>
CHNG     OK


13 Press CHNG
The display shows
CCR tree:
Disable


13 Press DISABLE
The display shows
Tree Disabled


The display changes to:
CCR tree:disable
CHNG     OK


13 Press *
The display shows
Auto Atdt Admin
GRTG   TABLE   LINES


NOTE : To enable CCR TREE repeat 1 through 9 and in step 10 enter the tree number “1” . The display will show “TREE ENABLE” then change to show “CCR tree: <1> Press OK. The CCR will now answer incoming calls.
Press Rls to end session


   
Changing the CCR tree after initially installed and setup
  1.1.1.5 To make changes to the CCR Tree, the tree must be disable first.

13 Press FEATURE 9 8 3
13 Enter 1 0 2 0 0 0 0
13 Press OK
The display shows
Admin
MBOX   AA   OTHR


13 Press OTHR
The display shows
Admin
GLIST   CCR


13 Press CCR
The display shows
CCR Admin
Admin


13 Press ADMIN
The display Shows
CCR tree:
RETRY   OK



7 Enter “1”

13 Press OK

9 Press CHNG
The display shows:
Path:
RETRY END OK

 

10 Enter “1”
The display shows:

<1>
CHG ERASE OK


NOTE: If you enter a two digit path number, the display will show INFO not MENU.

13 Press CHNG
The display shows:
Primary rec?
REC PLAY NEXT


13 Press REC
The display shows:
Rec pri prompt:
RETRY OK

At the tone record your message. Press RETRY to re-record your message.

13 Press OK to end your recording.
The display shows:
1 Accept prompt?
RETRY PLAY OK


Press PLAY to hear the message

14 Press OK to accept your recording. The display shows:
Alternate rec:
REC PLAY NEXT


15 Press NEXT
The display shows:
CHNG ERASE OK

NOTE: The represents the path number you entered in step 10.

16 Press OK
The display Shows:
Path:
RETRY END OK

Repeat steps 10 through 15 for each path you want to change.

17 After all recordings are completed Press END
The display shows:
Tree
SAVE PRINT QUIT


18 Press SAVE
The display shows:
YES OTHR QUIT
Save as tree


19 Press YES
The display shows:
Tree saved


The display changes to show:
CCR admin
ADMIN

Press Rls to end session.


   
Recording Company Greeting
  1 Press FEATURE 9 8 3
The display shows
Log:
QUIT RETRY REC


2 Enter 1 0 2 0 0 0 0

3 Press OK
The display shows
Admin
MBOX AA OTHR


4 Press AA
The display shows
Auto Atdt Admin
GRTG TABLE LINES


5 Press GRTG
The display shows
Greeting Admin
GRTG   AA


6 Press GRTG
The display shows
Greeting:
RETRY   OK


7 Enter Greeting number “13” (for holiday recordings

8 Press OK
The display shows
Greeting
RETRY PLAY REC


9 Press REC

10 At the sound of the tone record the greeting.
Greeting: “Thank you for calling (your company name)………..”

11 Press OK to end your recording.
The display shows Accept Greeting:
RETRY PLAY OK
NOTE: To listen to the greeting press PLAY, to re-record the greeting press RETRY

12 Press OK to Accept the greeting

To program to play
1 From Step 12 press *
2 Press Table
Auto Atdt Admin
GRTG TABLE LINES
3 At Grtg table: enter 1
4
Grtg table:
Retry OK

5 Press OK
6 Press OK again @ AA menu prompt
7 At Morning: 1 press CHNG to whichever new greeting you recorded
CHNG
Morning: 1
PLAY NEXT

8 Continue by pushing next through all times
9
Afternoon:2
CHNG PLAY NEXT

10 You should note which times had which greetings to change back after holiday
11 After you change all the times Morning Afternoon Evening Non-business press Rls


   
   









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