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Who to Call for Help?
ALLNT.ca
(877) 255 6822 or (877- allntca)
Programming Help and Support is available over the internet or by phone. Please email any technical questions that you have to contact us or you can buy live technical support through this site.
Live Technical Support:
Hours of Business: Monday-Friday
8:00am-5:00pm. To order live technical support, please buy the amount of technical minutes that you will need. Please also indicate the time and telephone number in which you would like our technical team to call you. Payments are billed to your Visa/MasterCard/Amex or Discover Card.
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Types of Norstar Systems
Norstar 6x16 (Copper) System
The Norstar 6x16 Phone System is a great choice for any small business or busy household. With the capacity for 6 outside lines and 16 phone stations, the 6x16 is a feature-rich system that will give your organization years of trouble-free use. While the 6x16 has many sophisticated features commonly found only on more expensive phone systems, the system is still extremely easy to use -- the system actually tells you how to do things via the LCD display on each Norstar phone terminal. Requires a 6x16 software cartridge for operation, and is compatible with the M7000 series of phones. |
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Norstar 8x24 (Copper) System
The Norstar Modular 8x24 phone system is an easy-to-use yet feature-rich digital phone system. Fully expandable, it will grow as your business grows. Trunk and Station Modules can be added in the future to add to the capacity of the system.
This expandable system is designed to meet the high growth potential of small and medium sized businesses. The basic 8x24 KSU expands easily by simple self contained add-on trunk and station modules. Any combination of six modules can be added to the KSU to a combined maximum of 128 total ports. An expansion card is required to add modules to the 8x24 KSU. Expansion cards come in either 2 module expansion or 6 module expansion. This expansion card plugs directly into the KSU. The trunk and station modules then connect to the expansion card with a single plug in cable. Station Module 0x16 provides for the addition of 16 station ports. The Trunk module 12x0 provides for a maximum of 12 trunk ports. The trunk module by itself does not provide trunk access. Trunk cards 4x0 go into the trunk module (maximum 3 trunk cards) per trunk module. |
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Norstar 3x8 DR 5.1 System with Power Supply:
The Norstar Compact 3x8 DR5.1 phone system is a feature-rich system in a small package. Features 3 outside lines and the capacity for up to 8 phone extensions. Perhaps the best part about this system is the built-in Caller-ID system that displays the CLID information on the LCD of your Norstar voice terminal. Compatible with the M7000 series phones.
Norstar 3X8 simplifies communications and prevents “dropped” and “abandoned” calls. Transferring calls is easy. Simply announce the call and send it. If the other line is busy or unanswered, the call returns to you. Tones and Music on Hold assure callers to your company that they haven't been forgotten or disconnected. And with Held Line Reminder, you don't forget that important caller is holding. Discriminating Ringing makes it easy to distinguish between internal and external calls and respond appropriately. Paging enables you to quickly locate a co-worker by making an announcement through Norstar phones, auxiliary speakers or both. The Conference feature lets you quickly bring a third person into a conversation. And, if you're unsure how to use this feature, check your LCD Window for step-by-step instructions. |
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Compact ICS (CICS) System:
The Norstar Compact ICS (CICS) is a powerful business phone system that can accommodate the demanding needs of a busy office. The CICS is compatible with all Norstar digital phones, and comes packaged with an innumerable amount of standard features.
The Compact ICS can be configured from 4 trunks and 8 stations to 8 trunks and 24 stations. The control unit has two universal slots, one of which is populated when shipped with a 4 Line LS/DS Analog Trunk Cartridge. The remaining universal slot may be populated by either a second LS/DS Analog Trunk Cartridge; a 4 Line Caller Identification Trunk Cartridge; or, any of the ISDN BRI interface cartridges (2 port U, 4 port U or 4 port S/T). The control unit is equipped with 16 TCM digital station ports and one analog station port. There is an additional expansion slot which may be populated by either the Combination Services Cartridge (giving both expansion from 16 to 24 stations, and clock control when digital trunking is being utilized), or the Services Cartridge (giving only clock control when digital trunking is being utilized). |
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Norstar Modular ICS (MICS) System:
The Norstar Modular ICS (MICS) telephone system is a fully expandable and flexible system that will not only be a workhorse in your office, but also has the capacity to expand as your needs grow. It will grow in both size as functionality, so your initial investment is always protected.
Voice Mail, Call Center Applications, integrated mobility, Internet access, ISDN and Desktop CTI are just a few of the options that can be added to your system for greater service to your business. All additions to the system integrate seamlessly into the operation of the MICS.
However, just because this system has robust features, doesn't mean that simplicity is sacrificed; the Modular ICS retains Norstar's trademark easy-to-use design.
A Few Tips….
Unplugging the gray cord coming from the system & voicemail is the best form of reset. However, if the system acts up, there is a power outage, etc you can safely unplug the power cord. Unplug for 30 seconds, then plug in, and wait 4 to 5 minutes, sets all flash, then time and date will come back on the display. Voicemail takes approximately 10 to 15 minutes to reset.Please before you move any telephone set: that you understand that the memory and extension is in the system i.e. the jack, not the set, so you could lose programming if moved without the system being told to allow the set to move |
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Programming the Phone System
Entering Administration for the 308,616 and 824 control units.
Administration access code: Feature * * 2 3 6 4 6 which also is Feature * * A D M I N. If asked for a password enter the same 2 3 6 4 6. To get out of programming, just press the release button (RLs). Programming is easier using the M7310 set.
For the ICS and 0x32 control unit
Feature * * 8 4 6 3 which is T I M E. Password is 2 2 7 4 2 which is B A S I C OR A D M I N which is 2 3 6 4 6.
When in programming just press the (next) button until you see what you want to change. Then press (show),then (change) if you want to change it. If you pass it, just press (back)
Example: To change the Time & Date Press (next) until you see Time & Date. Then (show) Then (change) Then (change) again, change it if you need to, Then (next) again until you see what you need to change. For example; only the hour needs to be changed for day light savings time. Just press (next) until you come to the (Hour). Then Change it. Then press release (RLs) when your done.
System Programming is for (Configuration,Trunk/Line Data,Line Access,Call Handling)
Enter Feature * * 2 6 6 3 4 4 which is also Feature * * C O N F I G. PASSWORD is 2 6 6 3 4 4
(Programming Template for M7310)
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Changing The Date and Time
1 Press FEATURE * * T I M E <**8463>
The display shows |
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| 2 Press B A S I C <22742> |
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In this example, you are changing the time to 1:30 p. m.
3 Press CHANGE
The display shows |
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NOTE: Press the dial pad button to enter the hour. Use two digits for all hours. The clock in the display will show either one or two digits.
NOTE: The display will prompt you to enter A.M. or P. M. Press CHANGE and OK to select P.M. |
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| 4 After you have entered in the hour Press NEXT The display shows |
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5 Press CHANGE The display shows
NOTE: If you are only changing the time and not the date, Press Rls to end your session.
In this example, you are changing the date to July 15, 2001 |
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| 6 After you enter in the minutes Press NEXT. The display shows |
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7 Press CHANGE
The display shows
> Press the dial pad to enter the year. |
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8 Press NEXT
The display shows |
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9 Press CHANGE
Press the dial pad to enter the month.
Use numbers for the months: 01 January; 12 is December. |
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10 Press NEXT
The display shows |
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11 Press CHANGE
The display shows |
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Press the dial pad buttons to enter the day
Press Rls to end your Session.
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Making the display darker/ lighter contrast adjustment
· Press FEATURE * 7
· Press a number on the dial pad to choose the contrast level you like best.
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Changing the type of ring
· Press FEATURE * 6
· Press 1 2 3 4 or NEXT . You hear the selected ring for two seconds.
· Repeat until you hear the ring you prefer, Then press HOLD or OK.
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Adjusting the ring Volume
· Press FEATURE * 8 0 . The telephone rings.
· Press the volume up or down to adjust volume.
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Programming AutoDial buttons
Feature one-touch buttons · Press FEATURE * 3
· Press the memory button that you want to program.
· Press FEATURE plus the feature code (from page 7) on the dial pad.
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Can I trade in my old telephone system?
Yes. Shopnortel.com purchases your out of service, discontinued and defective equipment from all major manufacturers (Nortel, Avaya, Mitel, Panasonic, NEC and many more). Simply email us at service@shopnortel.com a list of the equipment you have to offer, as well as the condition and we will give you a purchase price for your equipment as soon as possible.
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External one-touch buttons
· Press FEATURE * 1
· Press the memory button that you want to program.
· Press intercom.
· F78 for a pause.
· Enter the appropriate telephone number on the dial pad.
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Internal one-touch buttons |
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· Press FEATURE * 2
· Press the memory button that you want to program.
· Enter the intercom number of the extension.
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Using the Phone System Features |
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Answering a call using handsfree |
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· Press the button. The microphone is turned off.
· Press the button again to turn the microphone back on.
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Muting Handsfree |
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· Press the < Handsfree Mute> Button. The Telephone's internal microphone and speaker are automatically turned on.
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Changing a regular call to handsfree |
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· Press the button and hang up the receiver.
· To return to a regular call, lift the receiver.
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Last number redial |
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· You can redial the last external number you dialed by press FEATURE 5 .
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Transferring a Call |
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· Press FEATURE 7 0 or press the transfer button
· Dial the extension number you are transferring the call to.
· You may press the Rls button now or wait for the extension to be answered.
· If no one answers the extension, you can reconnect to the caller by pressing.
FEATURE # 7 0 .
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Creating a conference call |
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You can talk to two people at once.
· Make sure you have two calls, one active and one on hold.
· Press FEATURE 3.
· Press the appropriate button to retrieve the held call.
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Removing a party from the conference call |
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· Press the line button of the party you wish to remove from the call. The other call will be automatically put on hold.
· Press Rls the call is disconnected.
· Press the line button of the held call to speak to the remaining person.
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Removing yourself from conference call/joining remaining parties |
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· Press the transfer soft key under the display
· This will automatically join the two lines while allowing you to use the phone for other calls
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Nortel Feature Codes |
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BACKGROUND MUSIC FEATURE 86
BUTTON INQUIRY FEATURE *0
CALL DURATION FEATURE 77
CALL FORWARD FEATURE 4
CALL PARK FEATURE 74
CALL PICK-UP DIRECTED FEATURE 76
CALL PICK-UP GROUP FEATURE 75
CAMP-ON FEATURE 82
CUSTOM CALL ROUTING FEATURE *832
CLASS OF SERVICE PASSWORD FEATURE 68
CONFERENCE FEATURE 3
CONTRAST ADJUSTMENT FEATURE *7
DO NO DISTURB FEATURE 85
GROUP LISTENING FEATURE 802
HOLD HOLD
EXCLUSIVE HOLD FEATURE 79
LANGUAGE CHOICE—ENGLISH FEATURE *501
--FRENCH FEATURE *502
--SPANISH FEATURE *503
LAST NO. REDIAL FEATURE 5
LINE POOLS FEATURE 64
LINE REDIRECTION FEATURE 84
LINK FEATURE 71
MESSAGE from Phone to Phone FEATURE 1
MOVE LINE BUTTONS FEATURE *81
NAME AND NUMBER BLOCKING FEATURE 819
PAGE FEATURE 60
INTERNAL PAGE FEATURE 61
EXTERNAL PAGE FEATURE 62
INTERNAL AND EXTERNAL PAGE FEATURE 63
PRIORITY CALL FEATURE 69
PROGRAMMING MEMORY BUTTONS FEATURE *3
RING AGAIN FEATURE 2
RING TYPE FEATURE *6
RING FEATURE *80
SAVED NUMBER FEATURE 67
SERVICE SCHEDULES
SHOW SERVICE FEATURE 870
RINGING SERVICE FEATURE 871
RESTRICTION SERVICES FEATURE 872
ROUTING SERVICES FEATURE 873
SPEED DIAL—PROGRAM FEATURE *4
--USING SPEED DIAL FEATURE 0
TEST A TELEPHONE FEATURE 805
TIME—WHILE ON A CALL FEATURE 803
--CHANGE DISPLAY FEATURE 806
TIME & DATE FEATURE **TIME
TRANSFER FEATURE 70
USER PREFERENCE FEATURE **USER
VOICE CALL FEATURE 66
VOICE CALL DENY FEATURE 88
WAIT FOR DIAL TONE FEATURE 804
FEATURE, #, “FEATURE CODE” – CANCELS THE FEATURE
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Voice Mail |
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To Add a Voice MailBox. |
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Before adding a new Mailbox, ensure that you have the following
A Extension Number
B Mailbox owner's name
- Press FEATURE 9 8 3
The display shows
- Enter
- Press OK
The display shows:
13 Press MBOX
The display shows:
13 Press ADD
The display shows:
13 Enter the mailbox number The display shows
13 Enter the extension number The display shows
8 Enter class of service <1>
The display shows
13 Enter the mailbox owner's first name
IMPOTANT: Maximum of 16 characters. Use the dialpad to select the letters Press the # to advance to the next letter and # # to enter a Comma.
13 Press ok
The display shows
11 Press Yes or No
This is a Directory Override. Press Yes means the mailbox owner's name always plays in the company Directory.
The display shows
12 Press Yes or No
This establishes whether a message notification appears on the Norstar display.
The display shows
13 Press Pool
14 Enter Line pool number <1>
13 Press OK
The display shows
15 Press OK
The display shows
| Mailbox admin |
| ADD DEL CHNG |
Repeat steps 5 through 15 to add another mailbox or press Rls to quit.
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Setting up the Voice Mail Box |
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To initialize the mailbox you just added
1 Press FEATURE 9 8 1
The display shows:
2 Enter the default password <0000>
3 Press OK
The display shows
4 Enter
NOTE: The password must be four to eight digits long and CAN NOT start with a zero.
5 Press OK
The display shows
6 Press YES
The display shows
The display Changes to:
7 At the sound of the tone, record your name.
8 Press OK to end the recording
The display shows
| Accept name? |
| RETRY PLAY OK |
Note: Press PLAY to hear your recording, Press RETRY to redo your recording
13 To accept the recording, Press OK
To end session press Rls
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Recording your Greeting |
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1 Press FEATURE 9 8 1
The display shows
2 Enter
3 Press OK
The display shows
| 0 new 0 saved |
| PLAY PSWD ADMIN |
13 Press ADMIN
The display shows
| Mailbox admin |
| GREET PSWD QUIT |
13 Press GREET
The display shows
| Greeting Options |
| RECORD CHOOSE |
13 Press RECORD
The display shows
13 Press PRIME
The display shows
The display changes to show:
13 Press YES
The display shows
13 At the sound of the tone record your greeting.
13 Press OK to end the recording
The display shows
| Accept greeting |
| RETRY PLAY OK |
Press PLAY to listen or RETRY to redo.
13 Press OK to accept the greeting
press Rls to end session.
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Retrieving Your Messages |
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1 Press FEATURE 9 8 1
The display shows
2 Enter you mailbox number and password
13 Press OK
The display shows
| 1 New 0 Saved |
| PLAY REC ADMIN |
13 Press Play
13 The first message in the mailbox is played. After the message is played
The display shows
| End of message |
| REPLAY ERASE NEXT |
After a message has played you can
· Press 6 or # or Next to listen to the next message
· Press 9 or REPLAY to replay the message sender
· Press 8 or ERASE to erase the message
· Press 1 to replay message
· Press 4 to listen the precious message
· Press 5 to forward a copy of the message
· Press 7 to listen to message date/time stamp
· Press 7 7 to save the message
Press the Rls to end the session
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To Delete Mailboxes |
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Press FEATURE 9 8 3
The display shows
1.1.1.3 2 Enter
13 Press OK
The display shows:
13 Press MBOX
The display shows:
13 Press DELETE
The display shows:
13 Enter the mailbox number
The display shows
Should then say mailbox deleted
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To Reset Personal Mailbox Passwords |
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Press FEATURE 9 8 3
The display shows
1.1.1.4 2 Enter Usually 1020000
13 Press OK
The display shows:
13 Press MBOX
The display shows:
13 Press CHNG
The display shows:
13 Enter the mailbox number
The display shows
7 Press softkey Reset
Message will say Password Reset To end session press Rls
**This is also the same procedure to change a name and other admin options Instead of pressing Reset at the Password prompt you press Next till you reach the item you need to change.
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Flash Talk and Customer Call Routing (CCR) |
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The CCR TREE MUST BE disabled before any programming changes can be done
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Disabling the CCR TREE. |
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13 Press FEATURE 9 8 3
The display shows
2 Enter the LOGIN: 1 0 2 0 0 0 0
NOTE: The login pass code is the same for all FEATURE 983 Function.
13 Press OK
The display shows
13 Press AA
The display shows
| Auto Atdt Admin |
| GRTG TABLE LINES |
13 Press TABLE
13 Enter “1”
13 Press OK twice
13 Press NEXT until the display shows:
13 Press CHNG
The display shows
13 Press DISABLE
The display shows
The display changes to:
13 Press *
The display shows
| Auto Atdt Admin |
| GRTG TABLE LINES |
NOTE : To enable CCR TREE repeat 1 through 9 and in step 10 enter the tree number “1” . The display will show “TREE ENABLE” then change to show “CCR tree: <1> Press OK. The CCR will now answer incoming calls.
Press Rls to end session
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Changing the CCR tree after initially installed and setup |
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1.1.1.5 To make changes to the CCR Tree, the tree must be disable first.
13 Press FEATURE 9 8 3
13 Enter 1 0 2 0 0 0 0
13 Press OK
The display shows
13 Press OTHR
The display shows
13 Press CCR
The display shows
13 Press ADMIN
The display Shows
7 Enter “1”
13 Press OK
9 Press CHNG
The display shows:
Path:
RETRY END OK
10 Enter “1”
The display shows:
NOTE: If you enter a two digit path number, the display will show INFO not MENU.
13 Press CHNG
The display shows:
| Primary rec? |
| REC PLAY NEXT |
13 Press REC
The display shows:
At the tone record your message. Press RETRY to re-record your message.
13 Press OK to end your recording.
The display shows:
| 1 Accept prompt? |
| RETRY PLAY OK |
Press PLAY to hear the message
14 Press OK to accept your recording. The display shows:
| Alternate rec: |
| REC PLAY NEXT |
15 Press NEXT
The display shows:
NOTE: The represents the path number you entered in step 10.
16 Press OK
The display Shows:
Repeat steps 10 through 15 for each path you want to change.
17 After all recordings are completed Press END
The display shows:
18 Press SAVE
The display shows:
| Save as tree |
| YES OTHR QUIT
19 Press YES
The display shows:
The display changes to show:
Press Rls to end session.
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Recording Company Greeting |
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1 Press FEATURE 9 8 3
The display shows
2 Enter 1 0 2 0 0 0 0
3 Press OK
The display shows
4 Press AA
The display shows
| Auto |
Atdt |
Admin |
| GRTG |
TABLE |
LINES |
5 Press GRTG
The display shows
6 Press GRTG
The display shows
7 Enter Greeting number “13” (for holiday recordings
8 Press OK
The display shows
9 Press REC
10 At the sound of the tone record the greeting.
Greeting: “Thank you for calling (your company name)………..”
11 Press OK to end your recording.
The display shows Accept Greeting:
RETRY PLAY OK
NOTE: To listen to the greeting press PLAY, to re-record the greeting press RETRY
12 Press OK to Accept the greeting
To program to play
1 From Step 12 press *
2 Press Table
| Auto Atdt Admin |
| GRTG TABLE LINES |
3 At Grtg table: enter 1
4
5 Press OK
6 Press OK again @ AA menu prompt
7 At Morning: 1 press CHNG to whichever new greeting you recorded
| Morning: |
1 |
CHNG
PLAY |
NEXT |
8 Continue by pushing next through all times
9
| Afternoon:2 |
| CHNG PLAY NEXT |
10 You should note which times had which greetings to change back after holiday
11 After you change all the times Morning Afternoon Evening Non-business press Rls
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